How can we help you?
How can I place an order?
Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the »checkout« button. This will take you to the checkout process where you will then need to enter your billing and shipping details
What happens after my order has been placed?
Where's my tracking number?
Tracking information is available within 3-7 days from purchase. Tracking details will be supplied once your order has been shipped. You will get an email confirming shipment of your orders, this will contain the tracking number. If you did not receive any message from us after 7 days from purcahse, please contact our support team at contact us page, or reply to your Order Confirmation email.
Is my personal information secure?
Yes, Secret Warehouse adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely
Shipping & Delivery
How long does delivery take?
Please allow 5 - 10 business days to recieve your order after it has been processed.
Please note: If you ordered multiple items from our store, the items may be shipped from different warehouses in separate packages. Each package will have their own tracking number.
Do you ship worldwide??
Yes, Secret Warehouse ships products worldwide every day. Shipping is available to almost every country around the world.
What's your policy on refunds?
100% Satisfaction Guarantee - If at any time within 60 days of receiving your order you are not satisfied, we will refund your purchase. No questions asked.
I have an issue with my order, what can I do?
Something not quite right with your order? No worries! our support team is ready to spring into action! Please feel free to contact us via the contact page or by emailing firstname.lastname@example.org and our support team will help to resolve your issue ASAP.
I can't place an order
If you're experiencing problems in the checkout process, please make sure to try following actions:
- Try with another browser or device
- Clear cache
- Empty the cookies in the browser that you are using
These steps will generally solves these kinds of issues. However, If you're still experiencing problems at checkout, please contact our customer support team.
Where is my order confirmation email/shipping confirmation email?
An order confirmation email will be sent out to your nominated email address immediately after purchase, while the shipping confirmation email will generally take 12 - 48 hours. Please make sure to check your spam folders if you do not see these emails in your inbox. If you still cannot see these emails, please reach out to our customer support team.
I'm having payment issues
If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:
- Use another browser or device - Make sure that your card is open for international payments- Try another credit/debit card or contact your bank
If you're still unable to make payment, please contact our customer support team